The Consumer Protection and Technical Regulatory Authority's transport support services to be merged with the National Support Services Center on 1 April

10.04.2021 | 20:36

As of 1 April, the tasks of the Consumer Protection and Technical Regulatory Authority in the field of transport subsidies will be merged with the National Support Services Center. This change is part of the State Reform Implementation Plan, which provides for the transition to a single service for the implementation of subsidies, with the aim of making public administration more efficient, reducing duplication of work, saving costs and improving the quality of support services at the same time. Five posts and 469 million euros from the EU Structural Funds will be transferred for implementation.
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According to Martin Karro, Deputy Director-General of the National Support Services Center, the merging of the subsidies of the Consumer Protection and Technical Regulatory Authority with the National Support Services Center is part of a broader plan to reduce the complexity and maintenance costs of the subsidy sector. "The less fragmented the system for implementing subsidies, the faster and cheaper the absorption of subsidies will be and the greater the positive impact of the Structural Funds on Estonia," Karro explained. "It will also make life easier for applicants – they will all receive support from a single body based on common rules," he added.

"Under the current implementation system, the Consumer Protection and Technical Regulatory Authority has done a good job in implementing transport subsidies, infrastructure projects have progressed well and National Support Services Center is pleased to be able to bring in professional colleagues," Karro praised the Consumer Protection and Technical Regulatory Authority staff.

According to Kaur Kajak, Director General of the Consumer Protection and Technical Regulatory Authority, the transfer of services went smoothly. "State reform is the right step to modernize state services. Our people have done a good job and cooperation with the beneficiaries has been excellent over the years. Well-managed services are merged with the National Support Services Center, and thanks to this, the transfer of services went smoothly," said Kajak.

The transfer of services concerns in particular structural aid for transport projects financed by the EU Cohesion Fund. Merging the support service with National Support Services Center will not disrupt the work of existing Consumer Protection and Technical Regulatory Authority customers and the biggest change for the beneficiaries is that from 1 April the communication between the service provider and the customer will take place via a single channel – the e-support environment.

The strategic decision to merge the support functions of the Consumer Protection and Technical Regulatory Authority with those of the National Support Services Center was taken by the Ministry of Economy and Communications. Implementation of the decision means that National Support Services Center will implement a total of 2.4 billion euros of EU Structural Funds, or 67% of all Structural Funds in Estonia, as of 1 April. On 1 June this year, the implementation of the support services of the State Information Systems Agency will also be merged with National Support Services Center.

Airi Ilisson

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