Communication services

A communication service is, for example, a voice telephony, SMS and Internet service, as well as a cable and satellite TV service provided by a telecommunications provider.

Although there are different requirements and principles for the provision and use of such services, you should be aware of the general rules for communication services.

Take the time to familiarize yourself with the terms and conditions of the contract, including the package terms included in the subscription contract, the general terms and conditions, price lists and other annexes to the contract.

In certain cases, the telecommunications provider may unilaterally modify the terms of the contract. However, it must notify you at least one month in advance in the manner agreed to in the contract. In the notification, it must be stated, among other things, that you have the right to terminate the contract if you do not agree to the modifications. Be aware that the service provider is not entitled to charge you a contractual penalty in this case.

A communications company may restrict the provision of communications services only if:

  • you are more than 14 days in arrears with the payment of the service provided or exceed the credit limit set for you;
  • you have connected a non-functioning or non-compliant terminal device to the communication network;
  • you disrupt the operation of the communication network or other users of the communication service by using the terminal device;
  • a restriction on the provision of a communication service is necessary for the installation, repair, replacement or maintenance of communication network equipment or line;
  • you are in breach of the provisions of the telecommunications services contract, or
  • The limitation results from the law.
THE TERMS AND CONDITIONS RELATING TO THE LIMITATION OF THE SERVICE AND TERMINATION OF THE AGREEMENT ARE NORMALLY FIXED IN THE GENERAL TERMS AND CONDITIONS ESTABLISHED BY THE SERVICE PROVIDER, WHICH MUST BE COMPLIED WITH.

However, the Company must properly inform you of the restriction of the Service, specifying the time and reasons for the restriction.

The communications company may not restrict the provision of communication services if you have contested the amount of the communication service fee on the due date and paid for the communication service on time, unless you have disputed the fee.

The communications company must restore the provision of the communication service to the previous volume within two working days of the removal of the circumstance that was the basis for the restriction.

You have the right to request that communications services be restricted to the extent you wish. Restriction means, for example, restricting the provision of Internet services on a mobile phone. The telecommunications provider must limit the provision of the service to the extent desired within one working day of receipt of the registration. If this service is subject to a charge, the company must inform you prior to the application of the restriction and give you the option to cancel the service within at least one working day.

You have the right to terminate the Communication Services Agreement at any time by submitting a proper application to the Company. Termination of the Agreement will affect the next business day after receipt of the application unless you specify a later date in the termination. However, in the case of limited-term contracts, you must be aware that early termination of the Agreement may result in a contractual penalty.

The telecommunications provider has the right to terminate the contract without notice if the company has already restricted the use of your service and you have not remedied the circumstance on which the restriction was based within one month.

Last updated: 08.04.2021