Our main activities are safety regulation, market regulation and compliance with legal obligations in the following areas:
- electronic communications, spectrum management and media services;
- rail transport and implementation of EU structural instruments;
- the safety of specific work, equipment and products;
- buildings, infrastructure and energy efficiency;
- consumer rights.
We offer the following services in the fulfillment of our tasks:
- granting of operating rights in the fields of industrial, construction and railway safety, electronic communications and radio communications;
- national monitoring occupational safety, construction, energy efficiency, railway safety, electronic communications and media services, use of radio spectrum, consumer rights;
- advisory services;
- settlement of consumer disputes.
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Our strategy (in Estonian only):
Our strategic goals for 2025-2030
Enabling consumers and businesses to operate in an innovative, responsible and fair economic environment
To achieve this, we ensure short processing times, carry out supervision efficiently and effectively, and raise awareness among consumers and businesses.
Enhancing digital solutions and improving customer experience
We offer services that are easy to use in a digital environment, promote the efficiency of work processes through digital solutions, and maintain the visibility of the Consumer Protection and Technical Regulatory Authority through continuous and professional communication.
Being an attractive employer both internally and externally
We ensure a supportive work environment, keep the value proposition of the Consumer Protection and Technical Regulatory Authority motivating for both new and current employees, increase the visibility and attractiveness of the institution, and organize team-building events.
Our mission is to prevent danger and provide confidence to consumers and entrepreneurs.
The activities of the Consumer Protection and Technical Regulatory Authority focus on preventing danger and treating consumers and businesses equally and in accordance with the law. We play an important role in creating a safe living environment and raising awareness among members of society about their rights and responsibilities.
Our vision is to have a forward-looking and responsible economic environment in Estonia.
Consumer Protection and Technical Regulatory Authority sees Estonia as a country where economic development is directed towards the future, innovation is promoted, and the economic environment is stable and secure.
Long-term sustainability and safety support entrepreneurship and create confidence for both local companies and international investors. In this way, we help ensure stable economic growth and societal well-being by reducing economic risks and encouraging innovation.
Our values:
- forward-looking – we develop ourselves and our services, we are open to innovation and change;
- effective in action – we act proactively and effectively and focus on what is important;
- courageous in decisions – we take responsibility and are pioneers who are not afraid to make mistakes sometimes;
- open to cooperation – we are reliable partners who are always focused on solutions.
The structure of the Consumer Protection and Technical Regulatory Authority
Last updated: 06.04.2026
