Services of general interest

Services of general interest are essential services listed in paragraph 5 (3) of the General Part of the Economic Activities Act.

In order to connect the water supply and wastewater system of a registered property to the public water supply and wastewater system, you must conclude a follow-up contract with the water company. You must submit a follow-up application to the water company in whose operating area your property is located. As the owner or owner of the public water supply and wastewater system, the water company may charge you a follow-up fee, the calculation method approved by the Competition Authority or the local government under its jurisdiction.

To take water from the public water supply system and discharge wastewater into the public sewerage system, you must enter into a Water Company Agreement. The water service price charged by the water company is controlled and approved by the Competition Authority or local government in their jurisdiction.

YOU ARE RESPONSIBLE FOR THE MAINTENANCE OF THE WATER SUPPLY AND SEWERAGE OF YOUR PROPERTY.

The area is governed by the Law on Public Water Supply and Sanitation and the legislation based on it, including the rules for connection to public water supply and sanitation laid down by local governments and the rules for the use of public water supply and sanitation.

The Competition Authority or the rural municipality and the city government monitor the price of water services and the connection costs with the legislation in their jurisdiction. The rural municipality and the city government monitor the compliance of water companies with the law on public water supply and sanitation and the legislation of the municipalities.

In order to be connected to the gas network, you must agree with the network operator on the connection conditions and conclude a connection contract. As a rule, the network operator designs and builds the gas pipeline to the connection point, a barrier device at the property boundary. From the connection point, you should arrange the planning and installation of the gas pipeline and the fittings at your own expense with a competent company.

In order to consume gas, you must conclude a contract with the network operator and the gas seller. Estonia's gas market has been open since 2007 and consumers can choose a suitable gas seller. You cannot select the network operator and the network contract must be concluded with the gas network operator in whose operating area your place of consumption is located.

If you live in an area covered by organized waste transport, you automatically join the organized waste transport in that area in accordance with the Waste Act. You do not need to sign a written agreement to use the service, but it is still advisable to do so in order to avoid possible misunderstandings.

Waste paper and cardboard, glass, plastic and metal packaging, packaging and household waste must be collected separately.

Bottles or jars can be brought to a return point.

You must be able to dispose of electrical and electronic waste and parts, end-of-life vehicles and parts, tires and batteries, and batteries free of charge. You can return old electronics to the store free of charge when you buy a new device from the same place. Remember, you can only return one device of the same type and purpose free of charge. You can also return old household appliances to urban or rural waste collection points or waste stations, and store batteries and accumulators in special containers in shops.

In order to connect to the grid, you must conclude a connection contract with the grid operator. In order to connect to the grid, the grid operator may charge a connection fee, the method of calculation of which must be approved by the Competition Authority.

In order to consume electricity, you should conclude a contract with the grid operator and the electricity seller. At the beginning of 2013, the Estonian government opened up the electricity market and consumers now have the opportunity to choose an electricity seller. You cannot select the grid operator and the network contract must be concluded with the distribution system operator in whose supply area your place of consumption is located.

The Electricity Market Act regulates the network charges levied by the network operators. Network operators are obliged to coordinate with the Competition Authority, depending on the network charge, network charge or method of calculating network charges, as well as the standard conditions for the provision of services. This ensures that the appropriateness of the prices is checked and that the company does not generate unreasonably high profits. On the other hand, the electricity price is not regulated by law, but is created by competition.

The Estonian postal market has been open since 2009. The Competition Authority organizes a public competition to appoint a universal postal service provider, which until 2024 is AS Eesti Post (Omniva).

The Postal Act regulates the postal service. The competition authority monitors compliance with the requirements of the Postal Act and the legislation based on it.

Last updated: 08.04.2021